Moments

What to say when work goes wrong

Each page takes one moment, explains what is happening, and gives you one line to say, word for word.

More work lands on you

How to tell your boss you are overwhelmed

How to say no to extra work

You are not being heard

What to say when someone takes credit for your work

What to say when someone talks over you

You disagree

How to disagree with your manager

It gets personal

How to respond to a passive-aggressive comment at work

What to say when someone raises their voice at you

You and your manager

How to tell your boss you made a mistake

How to respond to unfair feedback

What to say to a micromanaging boss

The Complete Lines has more than a hundred lines for these moments and many more, each one soft, neutral and firm.